Job Description

Job Description

Job Description

To eat. To laugh. To share. That’s why guests come to our neighborhood pizzeria in Charlotte—fresh, handcrafted New York–style pies, friendly faces, and a place that feels like home. As our Manager , you are the heart of that experience. Your mission is to lead with hospitality, build a high-performing team, and keep our pizzeria running with the energy, warmth, and consistency our guests love.

This leadership role oversees daily operations, people development, guest satisfaction, and financial performance. You’ll partner closely with our Director of Operations while shaping the culture and success of a growing, community-driven brand.

If you're an experienced restaurant leader who loves great pizza, great people, and great vibes, this is the place for you. Expect strong support, real growth opportunities, and a team that takes pride in making each shift count.

What You’ll Do:

• Ensure every guest feels welcomed and cared for with friendly, fast, and attentive service.
• Maintain consistent food quality—from dough to toppings to that perfect bake—according to company standards.
• Oversee cash handling and reconciliation procedures with 100% accuracy and integrity.
• Complete daily, weekly, and monthly operational paperwork, reports, and schedules on time.
• Manage inventory: verify product quality, proper counts, accurate deliveries, and adherence to receiving procedures.
• Lead, train, coach, and develop all team members while enforcing company policies and maintaining a positive, productive workplace.
• Create and manage effective team schedules that balance labor needs with business demands.
• Make key hiring, coaching, and termination decisions to build and retain a strong team.
• Ensure compliance with all federal, state, and local health, safety, and labor regulations.
• Execute local marketing, community outreach, and promotional initiatives to drive traffic and sales.
• Uphold our standards of cleanliness, sanitation, and operational excellence at all times.

What We’re Looking For:
You don’t need to be a pizza expert on day one—we’ll teach you that—but you should bring:

• At least 3-5 years of management experience in restaurants, hospitality, or retail with responsibility for financial results.
• ServSafe Certification REQUIRED
• A passion for creating a great work environment and coaching a winning team.
• A guest-first mindset with a genuine desire to make someone’s day—one slice at a time.
• A strong sense of ownership, integrity, and accountability.
• High personal standards and the ability to motivate a team to meet them.
• The adaptability and excitement to thrive in a fast-paced, always-changing restaurant environment.
• A valid driver’s license and reliable transportation (for occasional bank deposits).
• A desire to grow with a company and build something special in the Norcross community.
• Must be able to work 11-hour shifts and weekends and holidays

Additional Benefits:

• 2 weeks PTO
• Work–life balance culture
• Bonus pay opportunities

Why Work With Us?
We’re a neighborhood favorite with loyal guests and a tight-knit team. Our people are the heart of our brand, and we’re committed to creating a supportive, welcoming workplace where you can grow.

What You Can Expect From Us:

Our team members are the most important stakeholders here and the heart of expanding our brand. We ensure that our team members receive extensive training and development, are continuously set up for success, and feel welcomed in our family! In addition we offer the following perks:

• Competitive pay
• Flexible scheduling
• A positive, supportive work environment
• Opportunities for growth and development

Take charge of your future — apply today!
We are proud to be an equal opportunity employer and value the strength that diversity brings to our team.

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