Job Description
About the team You will be part of the global team of Citrix Administrators, Engineers, and Architects. The team is responsible for the maintenance and support of multiple server environments and virtual desktops hosted in our global data-centres as well as public cloud, to enable FIS to provide a highly available enterprise quality service to our customers, working alongside Infrastructure and Operations teams based in EMEA, US and APAC regions.
Position Responsibilities: • Proactively maintain all Citrix infrastructure components for a 24x7x365 uptime service
• Maintain best practices on managing systems and services across all environments
• Fault finding, analysis and of logging information for reporting of performance exceptions
• Proactively monitoring system performance and capacity planning
• Manage, coordinate, and implement Citrix environment deployments, upgrades, patches on servers
• Create and modify scripts or applications to perform tasks
• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
• Collaborate with other teams and team members to develop automation strategies and deployment processes
NetScaler Expertise: • Citrix NetScaler Technology direction, support and Application guidance for Proper Load Balancing.
• Install, configuration and manage Citrix NetScaler.
• Troubleshooting and resolve Escalated issues related to NetScaler
• Deploy and Configuration of New customer environment within Citrix cloud Including the Configuration of their Delivery groups, Machine catalogues and workspace.
• SAML Citrix Configuration /management. Understanding of MFA NetScaler Integrations.
• Configuration related to virtual Servers, certificate, Policy Settings.
• Upgrading firmware of NetScaler devices as per Citrix recommendations
What you bring: Essential Experience Required :
• In depth knowledge on Citrix Virtual Apps and Desktops
• Extensive knowledge on Citrix App layering technology
• Implementation and deployment knowledge on Citrix VDI
• Hands on experience in configuring Citrix NetScaler
• Working experience in implementing Citrix on Azure and AWS cloud
• Citrix certification Associate (CCA-V)
• Good troubleshooting skills and experienced in handling Global customers
• Strong attention to detail with a customer focus
• 24x7 support required with rotational shifts
• A background in phone/email support is desirable
• Citrix FAS Experience, knowledge of Citrix FAS Service. Troubleshooting FAS related issues
• Public Cloud experience on Azure and AWS cloud Networking
• Deploy and Configuration of New customer environments on cloud
• Troubleshooting Citrix issues on the cloud environment
• Experience with Citrix Group policy
• Coordinating with multiple teams to resolve incidents and executing change tickets & work on high priority incidents
Desirable Experience Required: • Knowledge on AD, DNS, DHCP
• Working experience in Agile methodology
• Past experience of working in a multi-shift operations environment
• Past experience working for an organization from the financial services sector
• Experience of multi-server distributed systems
Essential Skills: • Strong Citrix XenApp knowledge
• Strong understanding for NetScaler/VPX device configuration and Management
• Automation via Scripting (PowerShell)
• Fluent English speaking/writing
• Analysis & Problem solving
• Basic networking TCP/IP
Desirable Skills: • Windows
• ITIL Foundation Certified
• Active Directory
• Automation tools - PowerShell
Qualifications: • Degree or equivalent professional experience
Competencies: • Strong communication skills
• Client focus
• Planning, prioritizing and organization of work
• Teamwork and adaptability
Job Tags
Work experience placement, Shift work